Support

Qolla is a calm planner for iPhone. It brings together your day, plans, notes and practices, with optional Money and Islamic prayer times.

Help inside Qolla

To find answers to common questions, open More, then Guide in the Qolla app. The Guide explains how tasks carry forward, how the Middle Shelf works, closing your day, notifications, Money and backups.

Most screens also have a question mark button that opens guidance for that screen.

Free trial and unlock

Qolla includes a free 30-day trial. After that, you can continue using Qolla with a one-time purchase at the price shown in the app.

There is no subscription and you will not be charged automatically when the trial ends.

If you have already purchased Qolla, your unlock is usually recognized automatically.

If it is not, tap Already bought Qolla? Restore purchase on the trial screen, using the same Apple Account. You can also find Restore purchase under Settings → Qolla access.

Backups

To create a backup, open Settings → Data → Create backup.

Backups include your Qolla records but not custom background photos.

You can choose to protect a backup with a password. Backups without a password are not encrypted, so keep those files somewhere secure.

If your trial has ended, you can still select Make a backup of my data on the screen that appears.

Moving to a new iPhone

Make a backup on your old iPhone and save the file somewhere accessible from your new iPhone.

On your new iPhone, open Settings → Data → Restore backup and select the file.

You may need to select your custom background photo again.

If you have already purchased Qolla, you can restore your purchase using the same Apple Account.

Troubleshooting

If something is not working, try closing and reopening Qolla.

For notification problems, check that notifications are enabled for Qolla in your iPhone Settings.

For prayer-time differences, check your selected city and calculation settings.

Before deleting or reinstalling Qolla, make a backup of your data. Reinstalling may remove locally stored information.

If the issue continues, email support with your iPhone model, iOS version and a description of what happened.

Please do not send passwords or sensitive financial information.

Refunds

Qolla purchases are handled by Apple.

To request a refund, visit reportaproblem.apple.com and follow Apple instructions. Refund eligibility is determined by Apple under its applicable policies and legal requirements.

Privacy

For information about how Qolla handles your data, read the Qolla Privacy Policy.

Contact

For questions, technical problems or feedback, email Qolla Support.

Including your iPhone model, iOS version and a description of the issue will help with troubleshooting.